Online Coaching - Head Coach

Cancellation Policy

These Terms and Conditions govern the provision of online coaching services by Endurance Blueprint ("we", "our", "us") to the client ("you"). By purchasing or continuing a coaching subscription, you acknowledge that you have read, understood and agree to these Terms and Conditions. 1. Coaching Services Endurance Blueprint provides personalised online endurance coaching, including but not limited to: Individualised training plans Training analysis and feedback Communication and coaching support Goal setting and race planning Training adjustments where appropriate Coaching is delivered remotely through online platforms including (but not limited to) Steady State, email and messaging applications. 2. Coaching Subscription Coaching is provided on an ongoing monthly subscription basis. Your subscription: Commences on the agreed start date. Automatically renews each month. Continues until cancelled by you in accordance with these Terms. There is no fixed contract period. 3. Payment All coaching fees are payable in advance on a monthly basis. Payments are processed using the payment method nominated by you. If payment cannot be processed: Coaching services may be suspended. Training plans may be removed. Coaching communication may cease until payment is received. 4. Cancellation You may cancel your coaching subscription at any time. Cancellation will take effect at the end of the current paid subscription period. No refunds or partial refunds will be provided where you choose to cancel before the end of the current monthly billing period. 5. Pausing Your Coaching You may request to pause your coaching subscription for up to a maximum of six months. To be eligible for a pause you must provide at least 24 hours' notice. During a pause: Monthly subscription payments will not be charged. Coaching support will cease. New training plans will not be provided. Existing plans may remain accessible but will not be updated unless otherwise agreed. Your subscription can be reactivated at any time by contacting us. 6. Refund Policy As coaching services involve time, planning and ongoing support coaching fees are non-refundable. No refunds or credits will be issued for: Change of mind Illness or injury Change in personal circumstances Reduced training Failure to complete prescribed sessions Early cancellation within a paid month Nothing in these Terms excludes any rights available under Australian Consumer Law.